Download the Eleport mobile app from the App Store or Google Play Store. Open the app and navigate to the map view. Now you can see all Eleport charging locations. 

First, navigate to the station you want to use.  

Connect compatible connector into your viehicle. 

Authorise the session. Use one of the option:

• Eleport App*

• Payment terminal (if available at the station) 

• Single Payment Portal – no account needed, just scan the QR code next to the connector with your phone camera 
• RFID card 

• Partner app (if applicable) 

Charging starts automatically after authorisation. It may take up to 60 seconds.  

Stop charging. Use the same method you used to start charging.  

Disconnect the connector and return in to the holder.

*Check if you have a valid payment method added – otherwise the session will not start. 

If you are experincign issues with starting a session, please check those 4 short points – there is a big chance it will resolve the issue.

1. No payment method added in the app

Charging will not begin until payment method is set up.

👉 Open the Eleport App, go to Payment Methods, and make sure you have a valid payment method added. 

 2. The cable is not plugged in yet

You tapped “Start session” in the app or used RFID card, but the cable was not connected to your car. 

The charger will react only after the cable is connected.

👉 Plug in the cable first, then press “Start” in the app, or use RFID card.

3. The cable is plugged in, but the session was not started in the app

Charging does not begin automatically. 

👉 After plugging in, open the Eleport App, select the charger, and tap “Start session” or use RFID card. 

4. The wrong cable or charger ID is selected

Some chargers have more than one cable.

You might be plugged into one cable but started a session on another ID. 

👉 Check the charger ID on the station and make sure the same ID is selected in the Eleport App. 

The following factors can affect the charging speed of your EV: 

Battery temperature: 

If you notice a slower charging speed than usual, you should pay attention to how warm it is outside and whether you have used fast charging before. Each quick charge using fast charging increases the temperature of the battery. If the battery hasn’t cooled down enough, or if you have been using fast charging frequently, the vehicle might start to limit the charging power of the car for its own protection. The only solution in this case is to have a break from charging so the battery has time to cool down. 

Low battery temperature also affects the charging capacity, and this is an especially common issue in our climate. In order for the vehicle to charge at the advertised rate, the battery temperature must generally be 20°C or higher. Some EVs also have option to pre-condition the battery on your way to the charging location. Preheat should be turned on about 10-15 minutes before charging for best result. 

 Charging power curve (SoC): 

The general rule for EVs is that the emptier the battery is, the more charging power it can handle. The battery charge level with the lowest charging power capacity is 80-100%. Therefore, if your battery charge level is already over 80%, you can expect to see a lower charging power, and this is completely normal. 

Charger power 

There are dozens of electric car chargers on the market, and their capabilities are divided into four broad categories. The table below indicates the typical power, usage and charging time of these types (approximate values): 

*Charging times are for 58.8kWh batteries, the average battery size for EVs (source: https://ev-database.org/ ).

In the case of alternating current or AC chargers, it’s necessary to pay attention to the capacity of the onboard charger in the car.

Charging ends automatically when the vehicle’s charge level reaches 100%. However, you do need to free up the cable and parking space so others can use them once your car is fully charged. 

You can use the Eleport App to check whether the required charging connector is available or currently in use. 

Interrupting another user’s charging session is not possible!  

CCS 

 With these types of charging cable, the cable is always locked by the car. Therefore, in order to unlock the charging cable, it must be released by the vehicle. In general, this can be done by pressing the door unlock button on the car key 2-3 times. Here are specific instructions for different makes of car: 

Volkswagen, Škoda, Audi:  Press the door unlock button 2x or wait 5 min. 

Opel Ampera-e: Hold down the charging slot lock button on the car key. 

Tesla: Release the cable via the vehicle’s internal screen. In extreme cases, use the emergency trigger on the left side of the luggage compartment or use left rear door handle by holding it pressed for 3 seconds. 

Citroen, Peugeot, Opel: The cable should unlock automatically. If it does not, press the button to unlock the doors 2-3 times. 

Renault, Nissan: Use the button for opening the loading hatch on the left dashboard inside the vehicle to unlock the cable. 

Hyundai, Kia: Press the door unlock button on the car key. For some models you have to hold “unlock” button and for some you have to press it 3-5 times quickly to release the cable. 

Type 2 connectors 

In case of AC chargers without its own cable (only socket) sometimes order of actions is to be followed. It is important to end the session, unlock the EV to release the cable and first unplug it from the charger, and then from the EV. 

CHAdeMO connectors 

Make sure the charging is complete. The cable unlocks automatically. However, if this does not happen, that means the locking mechanism is jammed. A technician must come to the site and release the cable manually. 

Note: For every car there has to be a mechanical way to unlock charge port in case car loses power for 12V battery.

If this happens, first of all make sure that your car doesn’t have a set battery charge level limit. If it does, this will usually be set so charging automatically stops at 80% or 90%, but it can be set to 50% as well. 

If this is not the issue, check whether a smart charging app you use has paused or stopped the charging session. Some apps manage charging automatically and can interrupt the process. 

It is possible that the charging was interrupted due to an error. If this is the case, unfortunately the only option is to start the charging process again. 

Please note: If this occurs and you are charging with a CCS cable, the cable must be physically disconnected and then reconnected. 

If your charging information isn’t displayed on the charger screen, check if your app is displaying any information and session parameters. If not, please disconnect the cable, wait a few moments, and then check if the information appears on the screen.  

If the charging information selection does not appear on the screen after this, please contact our customer support. 

 If the charger screen displays the message “All sockets are in use”, even though no electric vehicles are currently connected or charging, please report this to our customer support team.  

Parking spots at charging stations are intended exclusively for the duration of vehicle charging. 
Once charging is complete, please vacate the space to allow other drivers to use it. 

Parking a vehicle without authorization, or staying in the spot after your charging session has ended, may lead to additional fees. 

Unfortunately, this happens sometimes. EV charging spots are private spaces reserved only for vehicles that are actively charging. 

If an ICE vehicle is blocking the spot: 

• At shopping centers, hotels, or local parking areas: 
  Please notify the on-site staff or security — they can usually respond the fastest. 

• If needed, you can also contact the police or local authorities. 

In the meantime, please use the Eleport App to find another nearby charging location. 

Please note that our customer support team cannot resolve this situation directly, and contacting the site staff is typically the quickest solution. 

Charging stations may only be used while your vehicle is actively charging.

If a charging session cannot be started, the vehicle must be moved to a regular parking space to avoid a fine.

Why did I receive a fine?

Parking rules are set by the property owner. Most locations allow parking at a charging station only during an active charging session. If the car is parked without charging, or if local parking rules are not followed, a fine may be issued by the parking operator or local authorities.

Can Eleport cancel or refund the fine?

No. Eleport does not issue parking fines and cannot influence, cancel, or refund them.
Parking enforcement is fully managed by the location owner, parking operator, or local authorities.

How can I avoid parking fines in the future?

Before starting a charging session, please make sure to follow the local parking rules. These may vary depending on the location.

Some sites have additional requirements that must be followed. These can include:

• Using a parking meter
• Registering your license plate at reception
• Entering your car number in a kiosk or parking app
• Limited parking time while charging
• Special rules during certain hours or days

Always check the signage at the location to ensure compliance.

What if the signage is unclear or incorrect?

If you notice unclear, missing, or inconsistent signage, please notify our customer support team.
We will forward the information to our Site Operations team so they can review the location and request updates from the property owner if needed.