Eleport App

Download the Eleport mobile app from the App Store or Google Play Store. Open the app and navigate to the map view. Now you can see all Eleport charging locations. 

Sometimes it takes a few moments for the chargers to appear on the map. If you can’t see chargers on the map view after 3 minutes, please check your device’s network connection and then wait for the chargers to appear. 

1. The Navigation button opens Google Maps in a web browser, not as an app. Make sure you have the Google Maps app downloaded on your device. To download the app, use the App Store or the Google Play Store. 
2. Selecting the correct charging port in the app. 

If you start charging from the app and you see that charging hasn’t started, please make sure you have selected the correct charging output. 

First, navigate to the station you want to use.  

Connect compatible connector into your viehicle. 

Authorise the session. Use one of the option:

• Eleport app 

• Payment terminal (if available at the station) 

• Single Payment Portal – no account needed, just scan the QR code next to the connector with your phone camera 
• RFID card 

• Partner app (if applicable) 

Charging starts automatically after authorisation. It may take up to 60 seconds.  

Stop charging. Use the same method you used to start charging.  

Disconnect the connector and return in to the holder.  

The following factors can affect the charging speed of your EV:

Battery temperature

Battery charge level

Charger power

Battery temperature:

If you notice a slower charging speed than usual, you should pay attention to how warm it is outside and whether you have used fast charging before. Each quick charge using fast charging increases the temperature of the battery. If the battery hasn’t cooled down enough, or if you have been using fast charging frequently, the vehicle might start to limit the charging power of the car for its own protection. The only solution in this case is to have a break from charging so the battery has time to cool down.

Low battery temperature also affects the charging capacity, and this is an especially common issue in our climate. In order for the vehicle to charge at the advertised rate, the battery temperature must generally be 20°C or higher.

Battery charge level:

The general rule for EVs is that the emptier the battery is, the more charging power it can handle. The battery charge level with the lowest charging power capacity is 80-100%. Therefore, if your battery charge level is already over 80%, you can expect to see a lower charging power, and this is completely normal.

The graph below illustrates how charging power capacity changes depending on the battery charge level (battery level % is shown on the x axis, and battery power on the y axis): Charger capacity

There are dozens of electric car chargers on the market, and their capabilities are divided into four broad categories. The table below indicates the typical power, usage and charging time of these types: 

*Charging times are for 58.8kWh batteries, the average battery size for EVs (source: https://ev-database.org/ ).

In the case of alternating current or AC chargers, it’s necessary to pay attention to the capacity of the onboard charger in the car.

Charging ends automatically when the vehicle’s charge level reaches 100%. However, you do need to free up the cable and parking space so others can use them once your car is fully charged.

Charging of another EV can only be stopped when its battery charge level has reached more than 90%. If you stop charging below this level, we will be forced to temporarily block your account.

Some chargers enable you to charge multiple cars at once. This will depend on the model of the charger. You can use the Eleport app to see whether the charging connector you need is available for charging or not.

In this article, we will go over some basic information owners of EVs with a CCS charging plug need to know. This is information that even technicians at a car dealership might not know.

If an error occurs, the cable must always be disconnected:

Every time the charger gives an error message, the CCS cable must be disconnected from the car and then reconnected.

Heavy cables:

The CCS charging standard allows very fast charging, but this benefit comes with some downsides as well. To provide such fast charging, the charging cable must be able to handle high capacities. As a result, the cables are very heavy and unwieldy. Heavy and bulky cables can come loose or fall out of the charging connector more easily, and this prevents effective charging. If this happens, the charger senses that the contact is insufficient and sends an error message or does not start charging at all.

To prevent this, when connecting the cable always hold it against the car until you feel that the cable is locked. Please note: some charging stations do not lock until you have authorised them to.

In this way, you prevent the problems caused by the cable falling out.

On the other hand, sometimes the cable may be connected so tightly that it can’t be pulled out (it will seem like the cable is locked even when it isn’t).

If you have this problem, lift the cable a little to relieve the tension and then pull it out.

The cable is always locked by the car:

While the CHAdeMO charging connector is locked by the charger, it is the opposite case for the CCS standard. Without exception, the charging cable is always locked by the car. Therefore, if you are having trouble unlocking the charging cable, read the next section below titled “The charging cable is locked and I can’t get it out” to understand how to unlock it for your EV type.

The charging cable is locked and I can’t get it out:

CCS, Type 2, and Type 1 standard connectors
With these types of charging cable, the cable is always locked by the car. Therefore, in order to unlock the charging cable, it must be released by the vehicle. In general, this can be done by pressing the door unlock button on the car key 2-3 times. Here are specific instructions for different makes of car:

Volkswagen, Škoda, Audi:  Press the door unlock button 2x or wait 5 min.

Opel Ampera-e: Hold down the charging slot lock button on the car key.

Tesla: Release the cable via the vehicle’s internal screen. In extreme cases, use the emergency trigger on the left side of the luggage compartment.

Citroen, Peugeot, Opel: The cable should unlock automatically. If it does not, press the button to unlock the doors 2-3 times.

Renault, Nissan: Use the button for opening the loading hatch on the left dashboard inside the vehicle to unlock the cable.

Hyundai, Kia: Press the door unlock button on the car key.

CHAdeMO connectors
Make sure the charging is complete.

The cable unlocks automatically. However, if this does not happen, that means the locking mechanism is jammed. A technician must come to the site and release the cable manually.

If this happens, first of all make sure that your car doesn’t have a set battery charge level limit. If it does, this will usually be set so charging automatically stops at 80% or 90%, but it can be set to 50% as well.

If this is not the issue, another point to check is where a smart charging app that manages the charging (for example, Gridio) didn’t stop the charging for you.

It is possible that the charging was interrupted due to an error. If this is the case, unfortunately the only option is to start the charging process again.

Please note: If this occurs and you are charging with a CCS cable, the cable must be physically disconnected and then reconnected.

If you suspect that someone has ended the charging for you, please contact our customer support.

If your charging information isn’t displayed on the charger screen, please disconnect the cable, wait a few moments, and then check if the information appears on the screen. If it doesn’t, please press the “Emergency Stop” button and then check.

If the charging information selection does not appear on the screen after this, please contact our customer support.

Please note: Interrupting someone else’s charging is strictly forbidden!

If the charger screen shows the words “All outlets are in use” even though you can see there are no EVs connected and charging at the moment, press the “Emergency Stop” button and immediately turn it off.

Now the charging information should appear on the screen and you can start charging.

Before you park your EV at our charger, make sure there is enough space for others to charge. If your parked blocks access to the charging station, we will be forced to move the vehicle and issue you with a fine. Please also pay attention to the parking arrangement at a particular charging station, as not all chargers allow free parking.