We are pleased to invite you to respond to the request for information regarding the selection of the outsourcing partner will handle customer support, including phone and email inquiries, in multiple languages, across existing and future markets. Services will include first-line troubleshooting, billing support, and issue escalation via integrated systems like Jira. 
This RFI serves as an initial step in our procurement process, aimed at gathering comprehensive insights into the available options and capabilities of suppliers in the market.
A detailed description of the request for information can be found in the attached file. Please submit your response in the form Appendix 1_RFI_5_24 via email to offers@eleport.com by the deadline of January 20 2024 at 4:00 pm (CET).
Should you have any queries or require further assistance, please do not hesitate to reach out to:
Marek Angelštok
e-mail: marek.angelstok@eleport.ee
tel: +372 5556 4328
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